Effective Date: 30/08/2023
Thank you for choosing Printy Design for your custom-printed products. We are dedicated to providing you with high-quality items that meet your expectations. However, we understand that there may be situations where a return or refund is necessary. This Returns and Refunds Policy outlines the guidelines and procedures for returning custom-made products.
**1. Custom-Made Products:
- The majority of our products are custom-made to your specifications, making them unique and tailored to your needs.
- Due to their personalized nature, custom-made products cannot be resold to other customers. As a result, returns and refunds for these items are subject to specific conditions.
**2. Damaged or Defective Items:
- In the rare event that your custom-made product arrives damaged or defective, please contact us within 3 days of receiving your order.
- We may request photographic evidence of the damage or defect to assess the situation and determine the appropriate resolution.
**3. Order Errors:
- If an error occurs with your custom-made product that is a result of our oversight or mistake, please contact us as soon as possible.
- We will work diligently to correct the error and ensure that you receive the correct item.
**4. Returns and Refunds Process:
- Before returning any custom-made product, please contact our customer service team to initiate the returns process.
- Depending on the nature of the issue, we may provide you with instructions for returning the product.
- Please note that we cannot accept returns for custom-made products that do not have damage, defects, or errors caused by our team.
**5. Refund Eligibility:
- Refunds for custom-made products will only be issued if the product is damaged, defective, or if an error has occurred on our part.
- We reserve the right to request the return of the original item before processing a refund.
- Refunds will be issued using the same method of payment you used for the original purchase.
**6. Non-Refundable Items:
- Custom-made products that have been approved by you before production are not eligible for refunds due to their personalized nature.
- Products that are damaged as a result of misuse, mishandling, or improper care are also ineligible for refunds.
**7. Contact Us:
- If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at hello@printydesign.co.uk.