PrivacyPolicy

Who I am

The person responsible for your personal information (the “data controller”) is Dwaine Richardson, a sole trader trading as Printy Design. In this policy, I and me mean Printy Design. For any privacy question, email hello@printydesign.co.uk.

What I collect

• Contact and account details: your name, email address, phone number, and billing and delivery addresses, plus your login details if you create an account.
• Order details: what you ordered, your order history, and the artwork, logos, images and text you upload or send to me.
• Payment confirmation: whether a payment succeeded and how it was made. Your full card details go straight to the payment provider and are never stored on my website.
• Messages: emails, contact form messages and social media messages you send me, and my replies.
• Newsletter sign-ups: your email address and name, if you choose to subscribe.
• Website usage: your IP address, device and browser type, and the pages you visit, collected through cookies and similar technologies (see Cookies below).

Why I use it, and my legal reason

• To make, deliver and support your order (contact, order, payment and delivery details). Legal reason: it is needed to carry out our contract.
• To send order updates and answer your questions. Legal reason: contract, and my legitimate interest in giving good customer service.
• To keep business, tax and accounting records. Legal reason: a legal obligation.
• To prevent fraud and spam and keep the website secure. Legal reason: my legitimate interest in protecting my business and customers.
• To send marketing emails or newsletters. Legal reason: your consent. You can withdraw it at any time using the unsubscribe link or by emailing me.
• To understand how the website is used and improve it, and for advertising cookies. Legal reason: your consent, which you give or refuse through the cookie banner.

Who I share it with

I only share your information with people who help me run the business, and only what they need to do their job. I do not sell your personal data.

• Payment providers such as Stripe, PayPal and Klarna, to take and refund payments.
• Delivery companies and shipping tools, including the Sendcloud shipping platform and the couriers or postal services you choose, who need your name, address and contact details to deliver your parcel.
• Website, hosting and email providers, who store the website and the emails I send and receive.
• Email marketing: Mailchimp, if you subscribe to my newsletter.
• Analytics and security: Google (for website analytics, only if you accept analytics cookies) and Cloudflare (to block spam on forms).
• Social and advertising platforms, only where you have accepted marketing cookies.
• Professional advisers and authorities, such as my accountant, HMRC or the police, where I have to or where it is needed to protect my rights.

Sending information outside the UK

Some of the companies above, such as Stripe, PayPal, Google, Mailchimp and Cloudflare, may process information outside the UK. When they do, they rely on approved safeguards, such as the UK–US data bridge or the UK International Data Transfer Agreement, so your information stays protected.

Cookies

The website uses cookies and similar technologies. Essential ones make the site and checkout work. Others, such as analytics and marketing cookies, are only used if you accept them. You can change your choice at any time using the cookie settings on the website, and you can read the full details in the Cookie Policy.

How long I keep it

• Order, invoice and payment records: 6 years, which is what tax and accounting rules require.
• Your account: until you ask me to delete it.
• Artwork and design files: for as long as needed to make your order, handle any problems and help with reorders. You can ask me to delete them sooner.
• Enquiries and messages: for as long as needed to deal with your enquiry and a reasonable time afterwards.
• Newsletter: until you unsubscribe.
• Analytics and cookie data: for the periods set out in the Cookie Policy.

When I no longer need information, I delete it or anonymise it.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information I hold about you
• ask me to correct anything that is wrong or incomplete
• ask me to delete your information, in some circumstances
• ask me to restrict how I use your information, or object to certain uses, including direct marketing
• ask for your information in a portable format, in some circumstances
• withdraw your consent at any time, where I rely on it

To use any of these rights, email hello@printydesign.co.uk. I will normally reply within one month. I may need to check your identity first, and I may need to keep some records where the law requires it.

Keeping your information safe

I use sensible technical and organisational measures to protect your information, including secure (HTTPS) connections, trusted payment providers and access controls. No online service can be completely secure, so please keep your account password private.

Children

My website and services are not aimed at children, and I do not knowingly collect personal information from anyone under 16.

Complaints

If you have a concern, please contact me first so I can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

I may update this policy from time to time. The date at the top of the page shows when it was last changed, and I will make any important changes clear on the website.

Contact me

Dwaine Richardson, trading as Printy Design
Email: hello@printydesign.co.uk