Frequently askedQuestions

Pick your product in the shop, choose your size, quantity and finish, then upload your artwork or choose the design service. Check out, and I will confirm your order before it goes into production.

Custom stickers and labels, printed Mylar bags and packaging, jars and jar stickers, flyers, business cards, signs and banners, clothing, and graphic design such as logos and packaging artwork. There is also a range of ready-made products that ship from stock.

Contact me as soon as possible. If production has not started I will do my best to change or cancel it. Once an item is in production it is being made to your specification, so it usually cannot be cancelled.

A high-resolution PDF or PNG works best. Some products, such as printed Mylar bags, need 3mm bleed, and the product page tells you when it does. If you are not sure your file is ready, upload it anyway. I check every file when it arrives and get in touch if I spot a problem.

If I design something for you, yes. You will see a proof and can ask for reasonable changes before anything is made. Production starts once you approve the proof or confirm your artwork is final.

Not always. Screens and print show colour differently, and small differences in colour, size and cutting are normal in printing. These small variations are not treated as faults.

Yes. You must own your artwork or have permission to use it. Please do not upload logos, characters or brands that belong to someone else.

Production times are in working days and start once your artwork or proof is approved:

• Business cards, flyers and most labels: 2 to 4 working days
• Mylar stickers and glass jar stickers: 1 to 4 working days
• Jars, pods and ready-made products: 2 to 4 working days
• Signs, banners and banner stands: up to 6 working days
• Neon signs: up to 14 working days
• Custom T-shirts and clothing: 8 to 16 working days
• Direct printed Mylar bags: 15 to 20 working days

See the Turnaround Times page for every product.

No. Working days are Monday to Friday, not including bank holidays.

Email me with what you need and when, and I will tell you honestly whether it is possible before you order.

Delivery options and prices are shown at checkout, and delivery time is added on top of the production time. I use trusted couriers and postal services.

Yes. Choose Free collection in Chesterfield at checkout and I will message you when your order is ready to pick up. More on the Printing in Chesterfield page.

If anything holds up your order, I will contact you directly.

Email me straight away. If a parcel comes back because of an address mistake, extra delivery costs may apply.

Card payments through Stripe, PayPal, Klarna or bank transfer, depending on the options shown at checkout. Payment is taken in full when you order, and I never see or store your full card details.

Yes, where Klarna is shown at checkout. Klarna’s own terms apply to the payment arrangement.

Email me with your order number and photos as soon as you can, and I will put it right with a reprint or a refund. The full details are in the Refunds & Returns Policy.

Most products are made to your specification, so the usual 14-day right to change your mind does not apply to them. Items that arrive faulty, damaged or not as approved are always covered.

Yes. Choose the design option on the product page or browse the design services. First drafts usually arrive within 1 to 4 working days, and revisions are included.

You can use it on the products you ordered. If you need the original editable files or full ownership, ask before you order and I will confirm what is possible in writing.